Rise Up Counselling is committed to protecting your privacy and providing clear information about how this website is used. This policy outlines how information is collected, used, and protected when you visit https://riseupcounselling.com or contact us through the website.
Informational Use Only
The information on this website is provided for general informational and educational purposes only. It is not intended to provide legal advice, medical advice, psychiatric advice, diagnosis, or treatment. Website content should not be relied upon as a substitute for professional care tailored to your specific circumstances.
Rise Up Counselling provides counselling, coaching, consultation, and support services for individuals and families navigating separation, divorce, co-parenting, and related family transitions. Use of this website does not establish a counsellor-client, therapist-client, or professional relationship. A professional relationship is only formed following an intake process, appropriate consent, and confirmation of services.
Not Emergency or Crisis Support
This website is not monitored for emergency or crisis situations. If you are experiencing an emergency, call 911 immediately. If you are in crisis in Canada, call or text 9-8-8. Do not rely on this website, email, or contact forms for urgent communication.
Information We Collect
We may collect limited personal information when you contact us through the website, including:
- Name, email address and phone number
We may also collect limited technical information automatically, including:
- IP address, browser type, device type, pages visited, general geographic location and website usage data
This information is collected through contact forms, direct communication, and website analytics tools such as Google Analytics.
How We Use Information
We use information collected through the website to:
- Respond to inquiries
- Provide information about services
- Improve website functionality
- Maintain website security
- Understand website usage
We do not sell or rent your personal information. Limited information may be shared with trusted service providers who assist with website hosting, maintenance, or analytics, or where required by law.
Cookies & Website Analytics
This website uses cookies and analytics tools to understand how visitors use the website and improve performance. You may disable cookies through your browser settings; however, doing so may affect website functionality.
Data Security & Retention
We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Personal information is retained only as long as necessary for reasonable business purposes or as required by law.
Professional Services Disclaimer
Services provided by Rise Up Counselling are therapeutic and consultative in nature. Our clinicians do not provide forensic assessments, legal opinions, or recommendations regarding parenting time or decision-making authority.
We make no guarantees regarding outcomes. Each individual and family situation is unique, and outcomes may vary.
Third-Party Websites
This website may contain links to external websites. Rise Up Counselling is not responsible for the content, security, or privacy practices of third-party websites.
Children’s Privacy
This website is intended for adults seeking information about services. We do not knowingly collect personal information from children.
Limitation of Liability
Use of this website is at your own discretion and risk. Rise Up Counselling is not responsible for damages arising from use of, or reliance on, information provided on this website.
Changes to This Policy
We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of any changes.
Contact Information
Rise Up Counselling
66 Centre St
Thornhill, ON L4J 1E9
Canada
416-580-4284
[email protected]